Privacy Policy
Last Updated: October 24, 2026
Effective Date: October 31, 2026
1. Introduction
This Privacy Policy applies to the official e-commerce website (the “Site”) operated by MELIMAHONG, which offers limited-edition ceramic art, collectible vessels, sculptural objects, and accompanying handmade certificates. We are committed to protecting the personal information of every visitor, collector, and customer, and we handle data in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
This policy explains what we collect, why we collect it, how we use it, and the choices you have. By browsing the Site, creating an account, placing an order, contacting us, or interacting with any feature, you acknowledge that you have read and understood this policy.
2.Definitions
For the purposes of this Privacy Policy:
Personal Information means any information that identifies you directly or indirectly, including your name, email address, shipping address, phone number, payment details, IP address, and device identifiers.
User means any person who visits the Site, creates an account, places an order, subscribes to updates, or otherwise interacts with our services.
Service Provider means vetted third parties we work with to fulfill orders — including payment processors, shipping carriers, cloud hosting providers, fulfillment partners, and customer support tools.
Collectible means any ceramic work, vessel, sculpture, or related object sold or displayed on the Site, including limited-edition pieces, artist-signed works, and accompanying certificates of authenticity.
3.Information We Collect
We collect information transparently and only to the extent necessary.
Information you provide to us
Account details: name, email, password, optional profile preferences
Order details: recipient name, shipping address, phone number, selected edition, engraving or customization notes
Payment information: billing address and payment method — processed through certified payment institutions; we do not store full card numbers on our servers
Communications: messages you send through our contact form, customer care, or feedback submissions
Collection preferences: which series or artists you follow, wishlist activity, waitlist sign-ups
Information collected automatically
Technical data: IP address, browser type, device model, operating system, pages viewed, time spent, and referring links
Transaction data: order status, fulfillment history, returns or exchange requests, certificate reissue requests
Preference data: language setting, currency, saved editions, browsing patterns across collections
Information from trusted third parties
Address verification from shipping carriers, to ensure accurate delivery of fragile collectibles
Fraud-risk signals from payment processors, to protect both you and the studio
Analytics derived from aggregated, de-identified usage data.
4.How We Use Your Information
We process your information only for clear, legitimate purposes:
To fulfill and deliver orders: confirm purchases, process payments, arrange insured shipping, and track fragile deliveries
To manage editions and certificates: assign limited-edition numbers, issue Certificates of Authenticity, maintain provenance records
To provide care and after-sales support: handle returns, repairs, replacements, or certificate questions
To operate the Site securely: authentication, fraud prevention, bug fixes, performance optimization
To send essential service communications: order confirmations, shipping updates, delivery notices, security alerts
To share new work and studio stories: only if you opt in, we may send release announcements, waitlist openings, or behind-the-scenes notes
To comply with legal obligations: tax records, customs documentation, lawful requests from regulators or courts
We will never use your information for purposes not disclosed here without your explicit consent.
5. Cookies and Similar Technologies
We use cookies to make your experience smoother and more considered.
Strictly Necessary Cookies — required for login, cart, checkout, and security. These cannot be disabled without breaking core functions.
Analytics Cookies — help us understand which collections resonate, how pages perform, and where to refine the experience.
Preference Cookies — remember your language, region, and display settings so returning feels effortless.
Marketing Cookies — disabled by default. If we ever enable personalized marketing, we will ask for your explicit consent first and provide a clear way to opt out.
You can manage cookies through your browser settings. Disabling necessary cookies may affect checkout and account features. Where required by law, we will present a consent banner before non-essential cookies are set.
6. Information Sharing and Disclosure
We do not sell your personal information. We do not share it for cross-context behavioral advertising.
We may share limited information only when necessary:
With service providers — carriers, payment processors, cloud hosts, and fulfillment partners receive only the minimum data needed to complete your order, under written data-protection agreements
For legal compliance — if we receive a valid subpoena, court order, or regulatory request, we may disclose information as required by law
In a business transfer — if MELIMAHONG merges, is acquired, or transfers assets, your data will remain protected and you will be notified of any change in data control
We never rent, trade, or exchange your data for commercial gain.
7. Data Retention
We keep personal information only as long as the purpose requires:
Order and edition records: retained for up to 5 years to support provenance, warranty, customs, and accounting obligations
Account information: retained while your account is active; deleted within 30 days of a verified account-deletion request, unless law requires longer
Certificates and provenance data: retained to protect the integrity of limited editions and artist records
Server and access logs: automatically reduced or deleted on a rolling basis, generally within 90 days
Marketing preferences: kept until you unsubscribe or request deletion
Once retention periods expire, data is anonymized or securely destroyed.
8.Your Rights
Depending on where you live, you may have the following rights:
Right to Know / Access — request a copy of the personal information we hold about you
Right to Correct — ask us to fix inaccurate or incomplete data
Right to Delete — request deletion of your information, subject to legal retention exceptions
Right to Opt Out of Sale or Sharing — we do not sell or share your data; if this changes, we will provide a “Do Not Sell or Share My Personal Information” link
Right to Limit Use of Sensitive Information — we only use sensitive data (like precise location or financial details) as needed to complete your order
Right to Portability — receive your data in a common, machine-readable format
Right to Non-Discrimination — exercising your rights will never result in worse pricing, service, or access
California residents may exercise these rights without penalty. We will verify your identity before processing requests and respond within the timeframe required by law.
9. Data Security
Your trust is part of the work. We protect information with layered safeguards:
All data between your browser and our Site is encrypted with standard TLS
Payment data is handled by PCI-compliant processors; we never store full card numbers locally
Access to personal data is restricted to authorized team members on a need-to-know basis
We review security controls regularly, including vulnerability checks and access audits
In the rare event of a data incident, we will notify affected users and relevant authorities as required by law
Because our products are fragile and often one-of-a-kind, we also treat order and edition data with the same care we give the objects themselves.
10. Minors
Our Site is intended for adults purchasing fine art and collectibles. We do not knowingly collect personal information from children under 18. If we learn that a minor has submitted information, we will delete it promptly. Parents or guardians may contact us to request removal.
11. Contact Us
For any privacy-related question, request, or concern:
Email:compliance@melimahong.com
Contact page: [https://melimahong.com/about-us.html]
We will respond to verifiable requests within the timeframes required by applicable law.
12. Policy Updates
We may update this Privacy Policy as our practice, technology, or regulations evolve. When we do, we will post the revised version on this page, update the “Last Updated” date, and — for changes that materially affect your rights — provide additional notice by email or through the Site.
Continued use of the Site after the updated policy takes effect constitutes acceptance of the revised terms.
MELIMAHONG